Privacy Policy
INTRODUCTION My Vet Nurse complies with the New Zealand Privacy Act 2020 (the Act) when dealing with personal information. Personal information is information about an identifiable individual (a natural person). This policy sets out how we will collect, use, disclose and protect your personal information. This policy does not limit or exclude any of your rights under the Act. If you wish to seek further information on the Act, see www.privacy.org.nz.
CHANGES TO THIS POLICY We may change this policy by uploading a revised policy onto the website. The change will apply from the date that we upload the revised policy. This policy was last updated on 03/09/2023.
WHO DO WE COLLECT YOUR PERSONAL INFORMATION FROM We collect personal information about you from: -you, when you provide that personal information to us, including via the website and any related service, through any registration or submission, through any contact with us (e.g. telephone call or email), or when you buy or use our services and products -third parties where you have authorised this or the information is publicly available. If possible, we will collect personal information from you directly. HOW WE USE YOUR PERSONAL INFORMATION We collect personal information for the purpose of providing veterinary services to your pet. These purposes also include communication with you about upcoming appointments, health checks, vaccination schedules and other veterinary related matters, such as responding to your questions and providing you with information or advice about your pet, process your product or service order or for administration of billing, debt recovery, complaint management, quality assurance, service improvement and/or product development, and training.
DISCLOSING YOUR PERSONAL INFORMATION We may disclose your personal information to: -any business that supports our services and products, including any person that hosts or maintains any underlying IT system or data centre that we use to provide the website or other services and products -other third parties (for anonymized statistical information) -a person who can require us to supply your personal information (e.g. a regulatory authority) -any other person authorised by the Act or another law (e.g. a law enforcement agency) -any other person authorised by you. A business that supports our services and products may be located outside New Zealand. This may mean your personal information is held and processed outside New Zealand. We may transfer your information in the case of a sale, merger, consolidation, liquidation, reorganisation or acquisition.
PROTECTING YOUR PERSONAL INFORMATION We will take all reasonable steps to keep your personal information safe from loss, unauthorised activity, or other misuse.
ACCESSING AND CORRECTING YOUR PERSONAL INFORMATION Subject to certain grounds for refusal set out in the Act, you have the right to access your readily retrievable personal information that we hold and to request a correction to your personal information. Before you exercise this right, we will need evidence to confirm that you are the individual to whom the personal information relates. In respect of a request for correction, if we think the correction is reasonable and we are reasonably able to change the personal information, we will make the correction. If we do not make the correction, we will take reasonable steps to note on the personal information that you requested the correction. If you want to exercise either of the above rights, email us at info@myvetnurse.co.nz. Your email should provide evidence of who you are and set out the details of your request (e.g. the personal information, or the correction, that you are requesting).
INTERNET USE While we take reasonable steps to maintain secure internet connections, if you provide us with personal information over the internet, the provision of that information is at your own risk. If you follow a link on our website to another site, the owner of that site will have its own privacy policy relating to your personal information. We suggest you review that site’s privacy policy before you provide personal information.
COOKIES We use cookies (an alphanumeric identifier that we transfer to your computer’s hard drive so that we can recognize your browser) to monitor your use of the website. You may disable cookies by changing the settings on your browser, although this may mean that you cannot use all of the features of the website. CONTACTING US If you have any questions about this privacy policy, our privacy practices, or if you would like to request access to, or correction of, your personal information, you can contact us at info@myvetnurse.co.nz.